I am a member of only one hotel chain loyalty programme, sometimes I use it when on business trip.
Today I received a newsletter from them with a title:
Let us treat you to a buffet breakfast + your kids stay free.
Seriously?
Have I ever stayed in your hotels with my kids?
I got a message from Shutterfly just after Mothers Day telling me I could do my birth announcements and thank you cards there. HUH? Apparently, a lot of people complained for I got a "sorry" email a day or two later.
ReplyDeletedear KT,
ReplyDeleteI know, I got the same email. I did not complain, I just deleted the email and got this apology email (with a title: We’re truly sorry for this morning’s email) few days later. I thought it was very decent of them to apologize:
Please accept our most sincere apologies. We mistakenly sent an email that was intended only for new parents who recently made baby-related purchases at Shutterfly. We’re truly sorry if you received this email in error. We realize this is a very sensitive issue and we did not mean to upset you in any way.
We care about our customers above all else and have taken measures to ensure this will not happen again. If you have any questions or concerns, please reach out to us at customerservice@cs.shutterfly.com and we’ll get back to you.
Sincerely,
John Boris
Chief Marketing Officer
Shutterfly, Inc.